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Frequently Asked Questions

Answers to common questions about Inbox Zero.

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I see an error “You have exceeded the rate limit”. How do I fix this?

This error is due to the fact that email providers (Gmail and Outlook) have rate limits per account. If you’ve connected your account to other email services, it’s possible that they are using up your rate limit.

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For Gmail accounts:

To check what other services have access to your Gmail account, please visit the Security page for your Google account: https://myaccount.google.com/security. Then in the section “Your connections to third-party apps & services”, click on the See all connections button. In the Filter by section, select Access to Gmail.

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For Microsoft/Outlook accounts:

To check what other services have access to your Outlook account, please visit the App permissions page for your Microsoft account: https://account.microsoft.com/privacy/app-access. Review the list of apps that have access to your email and data. If there are any services there that you no longer use, click on them, and then click on Delete all connections you have with this app (for Gmail) or Remove (for Outlook).

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How do I add more email addresses to my account?

To add more email addresses to your account, please visit the Settings page in the left sidebar. Then in the Share Premium, add the emails you’d like to share your premium with. Each email address you add must first sign up to Inbox Zero, and then you can add them to your account.

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How do I revoke permissions to my email account?

To revoke permissions to your email account:

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For Gmail accounts:

  • Visit the Connections page in your Google account
  • Search for Inbox Zero, click on it, and then click See Details
  • Click on the Remove all access button

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For Microsoft/Outlook accounts:

  • Visit the App permissions page in your Microsoft account
  • Find Inbox Zero in the list and click on it
  • Click Remove to revoke access
If you don’t see Inbox Zero in the list, it means the account is not connected to Inbox Zero. For Gmail, you can check your other accounts by clicking your profile picture in the top right corner and switching accounts.

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How do I delete my account?

To delete your account, please visit the Settings page in the left sidebar. Then in the Delete Account section, click on the Delete Account button.

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How do I cancel my subscription?

To cancel your subscription, please visit the Settings page in the left sidebar. Then click Manage Subscription to cancel.