FAQ

Answers to common questions about Inbox Zero.

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How do I add more email addresses to my account?

To connect another mailbox for yourself, open the account switcher at the top of the sidebar and choose Add or manage accounts. On the Accounts page, choose Add Account and connect the Gmail or Outlook mailbox. You can also open Settings and choose Add Account in the Email accounts section. Each connected mailbox has its own assistant rules and settings. Use the account switcher to move between them. To share a subscription with another person, create or join an organization instead. In Settings, use Invite members under Team. Organization membership and connecting another mailbox are separate actions.

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How do I organize my Gmail inbox with multiple sections?

You have two options for organizing emails by type in Gmail:

1. Use the Inbox Zero Tabs Extension - Our free browser extension adds custom tabs to Gmail, letting you organize emails by type (newsletters, receipts, to reply, etc.). It works great with our AI assistant which can automatically label emails for the tabs.
2. Use Gmail’s Multiple Inboxes feature:
   • Go to Gmail Settings → “See all settings” → “Inbox” tab
   • Change “Inbox type” to “Multiple Inboxes”
   • Create up to 5 sections using search queries like:
     • is:starred for starred emails
     • label:Newsletter for newsletters
     • is:unread for unread messages
     • from:boss@company.com for emails from specific senders
   

Both options help you see different types of emails at a glance instead of scrolling through one long list.

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How do I cancel my subscription?

Open the account menu at the bottom of the sidebar and choose Settings. In the Billing section, click Manage Subscription and cancel in the billing portal.

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How do I delete my account?

Open the account menu at the bottom of the sidebar and choose Settings. In the Delete Account section, click Delete Account.

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How do I revoke permissions to my email account?

To revoke permissions to your email account:

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For Gmail accounts

• Visit the Connections page in your Google account
• Search for Inbox Zero, click on it, and then click See Details
• Click on the Remove all access button

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For Microsoft/Outlook accounts

• Visit the App permissions page in your Microsoft account, or open Manage app consent
• Find Inbox Zero in the list and click on it
• Click Remove to revoke access

If you don’t see Inbox Zero in the list, it means the account is not connected to Inbox Zero. For Gmail, you can check your other accounts by clicking your profile picture in the top right corner and switching accounts.

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I see an error “You have exceeded the rate limit”. How do I fix this?

This error is due to the fact that email providers (Gmail and Outlook) have rate limits per account. If you’ve connected your account to other email services, it’s possible that they are using up your rate limit.

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For Gmail accounts

To check what other services have access to your Gmail account, visit your Google Account Security page. Under Your connections to third-party apps & services, click See all connections, then filter by Access to Gmail.

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For Microsoft/Outlook accounts

Visit the Microsoft App permissions page and review the apps that can access your email and data. If there are any services there that you no longer use, click on them, and then click on Delete all connections you have with this app (for Gmail) or Remove (for Outlook).

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How do I find the message ID of an email in Gmail?

The message ID is a unique identifier for an email. It can be helpful to us when you report an issue to support.

1. In Gmail web, click on the email you want to find the message ID of.
2. In the top right corner, click on the three dots icon (vertical ellipsis).
3. Click on Show original button.
4. The Message ID field is the message ID. It will look something like this: <test1234567890@example.com>.