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Reply Zero labels the conversations that need your reply and the replies you’re waiting on, so nothing slips through the cracks. Conversations are labeled To Reply when you owe a response and Awaiting Reply when you’re waiting on someone else. The labels (categories on Outlook) appear in your regular email client.

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Enable Reply Zero

Open Assistant and enable the To Reply and Awaiting Reply rules.

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Follow-Up Reminders

  1. Open Assistant > Settings and turn on Follow-up reminders. Both thresholds start at three days.
  2. Select Configure to choose how many days to wait in Remind me when they haven’t replied after and Remind me when I haven’t replied after, and whether to Auto-generate drafts that nudge people when you are waiting on them. Saturday and Sunday do not count toward these thresholds.
  3. Select Save, or use Find follow-ups to scan existing mail immediately.
Matching conversations receive a Follow-up label or category. The label is removed when a new reply arrives or you send one. To receive reminders in Slack, Microsoft Teams, or Telegram, enable follow-up delivery for the connected account on the Channels page. For Slack, select a direct message or an allowed private channel first. Each reminder includes Open in Gmail (or Open in Outlook) and Mark done, which stops reminders for that conversation.